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Top 5 Automation Trends in 2023

As automation technology continues to evolve and its adoption increases across industries, organizations are no longer questioning the implementation of automation. It has not only altered the way work is done, but it has also expanded the capabilities and potential for new opportunities and revenue streams.

The focus now is on ‘how to effectively utilize automation to its fullest potential’.

Here are some insights from our team about the top trends currently shaping the automation landscape.

Trend #1
No longer an afterthought, Automation as a Strategic Priority.

Leaders in the C-suite have recognized the potential of automation to drive business transformation and value. They understand that to fully realize the benefits of automation, it must be a strategic priority across the entire enterprise, and not just used in isolated areas. This means investing in automation, and integrating it into the core strategies, operating models, growth plans and day-to-day workflows of the organization. By doing so, they can create new digital-centered products and services, improve the customer and employee experience, increase revenue, and set an example for other businesses to follow.

Trend #2
Labor Shortages and Inflation drive Automation Adoption.

With inflation as high as 9% in 2022 and predicted to grow, organizations continue to seek ways to streamline their operations and improve efficiency, it is expected that more and more companies will adopt RPA technologies. Automation can help organizations address various financial challenges such as labor shortages and inflation. Today’s tight labor market and high inflation are putting pressure on businesses to find new ways to manage their costs and attract and retain top talent. Automation can provide a solution by increasing the productivity of existing workers, creating a more attractive work environment, and reducing the need for more staff. Additionally, automation can also assist organizations in reducing costs and improving processes, which can help them to stay competitive in an environment of high inflation. Surveys shows that many executives are aware of this and actively planning to implement automation to tackle these financial challenges.

Trend #3
Intelligent Process Discovery becomes Essential to the Automation Journey

Continuous automation allows organizations to find new opportunities to automate and improve the performance of their automations. With the advancement of technologies such as process mining, task mining and AI, automated discovery tools can identify inefficiencies, bottlenecks and areas for improvement in systems, workflows and departments across the entire organization. This data can be used to create new or more valuable processes, even before automating them. By leveraging this capability, organizations can accelerate and proliferate automation across the business, increasing its overall impact and value.

Trend #4
Turnkey Solutions, Delivered Today. End-to-End Managed Services on the Rise.

As businesses worldwide rapidly expand and work to accomplish more of what matters to them in a short time, managed service providers (MSPs) offer relief to businesses with turnkey and full-service solutions that are designed to increase productivity, cut costs, and improve operational efficiency. These full-service providers reduce the burden on IT, developers, and data scientists, and allow business users to work on sophisticated AI models fully customized to their business needs, use custom apps specifically built for them, that work across different technologies and systems, and enable them to tap into their unique knowledge and expertise to solve their unique challenges.

Trend #5
Powering Onwards with AI. The future of Document Processing is Bright.

Automation and AI continue to expand capabilities and create new tools that can revolutionize the way businesses work. Process mining, automated testing, and low-code automated apps are just the tip of the iceberg. This year the technology will focus on communications mining, taking unstructured content from a variety of messages, including emails, calls, chats, and service issues, and turn it into useful information for Natural Language Processing (NLP) models training. The end result? An infinite potential: automated processing & routing of millions of emails, automation handling queries and common questions. Get ready for the shift where robots move from ‘reading’ to ‘understanding’ a variety of documents.

RPA will continue to be an important and growing technology in the years to come, with increasing adoption and a wider range of applications across various industries.

What is RPA?
Robotic process automation (RPA) is a technology that allows organizations to automate repetitive, rule-based tasks by using software bots to mimic the actions of a human worker. The use of RPA has been growing in popularity in recent years, and it is expected to continue to be a major trend in the coming years.