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If you own or run a business and the long-term vision of your board is to make the gradual transition into artificial intelligence, you

Artificial intelligence is gradually expanding its frontiers from private platforms into public sector services, and municipal and national governments are at the forefront of

The Artificial intelligence industry continues to make the rounds as it is heralded as the future of technology heading into the next decade. Over

Automation is the new oil, and over the last decade, it has disrupted the global supply chains by improving output. The impact of artificial

Without a doubt, artificial intelligence or AI holds immense potential, and the world is slowly realizing this. We are already seeing AI being incorporated

Anyone who’s ever worked for a financial service knows that these institutions majorly rely on their customer support capabilities for their success and growth.

The operations of a contact center are centered on enhancing customer experience and effectively resolving issues to achieve customer satisfaction. As the competition intensifies

Customer experience has always been a critical determinant of a business’s success. However, with the advent of digital technologies and rapidly evolving customer expectations,

Effective workforce management is crucial for the success of a business unit like a contact center, where there is a high degree of interaction

It came, and it conquered! Generative AI, the new buzzword that has intrigued businesses worldwide, is quickly revolutionizing how companies conduct their business. With

Recently, the qBotica team had the incredible opportunity to attend the UiPath TOGETHER event in London. As avid proponents of automation and artificial intelligence,