Georgia’s Health & Human Services agency manages Supplemental Nutrition Assistance Program (SNAP) and uses the Integrated Eligibility System for new claims and renewals. The renewals process took 30-35 minutes per applicant and has associated fines, funding cuts for delays in processing.
Automated Process Flow
login to IES system
Check if application has personal data changes
Check out application and navigate data entry
Update eligibility dates where appropriate
Save application and move to the next
The State has implemented unattended robots that monitor applicant requests for SNAP renewals and follow a standard set of rules to approve applicants when appropriate and will bring a human into the loop to support any exceptions