What is Robotic Process Automation?

Robotic Process Automation.

Did you say Robots?

Yes, we did!

Robotic Process Automation or RPA is here to handle repetitive tasks and free humans to do more productive, detail-oriented, creative work on the job.

RPA is a technology that is changing the way people do repetitive tasks. While the technology is fairly new, well-developed automation processes are already improving efficiencies across industries.

There are many daily tasks in the work pipeline that require repetition and work that is purely based on muscle memory. This is where RPA steps in and takes over elegantly. RPA takes over rule-based business processes. Wherever there is a logical and structure-based approach to the process, bots can learn and take over those tasks, freeing up the humans to do the more creative, intelligent work.

Some of the tasks you can hand over to the bots are these: logging into applications, moving files, managing data by extracting and copying relevant information, and filling forms. RPA can also take over advanced tasks like engaging in chats and conversations with other software systems, decoding unstructured data, working in tandem with AI systems and applying machine learning (ML) to make complex decisions.

Seriously, it’s that simple.

Let’s take the ever-important healthcare and insurance field. RPA can be deployed to input and process claims. This is not only done way faster than humans but also with the least number of errors. Imagine thousands of claims every day that need to be filed, processed and studied. That is a lot of human hours invested in something that RPA can perform much faster, even coming up with exceptions, if any. This saves a lot of time and cost for the organizations.

As for the employees, now that the RPA can take over their high-volume tasks, it frees them up to do the work that matters. Work that has higher value in terms of creativity, collaboration and customer-centric innovations.

The basics:

  1. RPA is easy to deploy into existing enterprise systems. RPA integrates itself into your existing software systems and is ready to work for your business needs.
  2. ROI is guaranteed. Not only will RPA give you a relatively quick ROI in terms of time and cost savings, but it will also improve and make your work more efficient by machine learning, improving your ROI over time.
  3. RPA helps you scale. It learns your processes, becomes better and is ever ready to scale. As your business grows, these powerful software robots are designed to grow and accommodate your business needs over time.

As of today, RPA has been deployed in various industries such as Health care, HR, Insurance, Sales, Finance and Banking. It is here to help and support enterprises by augmenting human capabilities. It learns from us so that it can help humans be more efficient, precise, and most importantly happy. Studies have shown that RPA has also improved employee engagement. Which means, happier employees and better overall results. A true WIN, WIN, WIN for your business.

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