Meter Reading Validation
Energy and utility companies must validate a massive number of meter readings every day before billing a customer for usage. This process is essential, but it is also time-consuming, error-prone, and expensive. Employees typically handle this process manually, often misspelling a client’s name or entering inaccurate usage data. This results in incorrect billing that under or overcharges the customer. Mistakes like this can damage a business’s reputation and leave money on the table.
RPA technologies like DoqumentAI can help by automatically verifying meter readings against various data sources, including previous readings, customer usage patterns, and weather data. Furthermore, when RPA bots discover a deviation, they immediately flag it as a signal that something is wrong, instructing human employees to solve the problem. This process significantly improves accuracy and efficiency while reducing costs.
Industry: Utilities & Energy