SERVICE REQUEST
Business Challenge
- The customer was using the manual process of receiving the service requests(hardware and software) through email.
- Requests are validated and approved by manager through email and then sent to appropriate dept/team for action.
- Since all the requests and approvals are tracked through email, any queries/follow-ups needs to be done by searching the email.
- There is no single place to track the status of each service request which results in contacting the respective team through emails/call which is painful.
Solution
- qBotica created a custom application where the employees raises all the service requests.
- The custom logic in the Power Automate flow verifies the request and assign to respective manager/team for validation and approval.
- Approved requests are sent to respective IT team for further action and the current status is always available in the portal.
- Appropriate notifications are sent to requestor/manager at each stage.
- The recent status of each service request is tracked using the portal reducing the manual follow-ups.
TECHNOLOGY STACK
Connectors
RESULTS
The implementation of this AI-powered solution led to significant
Improvements in several key areas:
- Increased Productivity Employees could focus on more critical tasks, as the AI took over the repetitive and time-consuming aspects of the enrollment process.
- Improved Customer Experience Faster processing times and more accurate data handling led to a more seamless experience for healthcare providers and suppliers.
- Higher Data Accuracy The reduction in manual errors led to more accurate enrollment records, ensuring compliance with Medicare regulations.
- Increased Operational Efficiency Overall, the process became more streamlined, reducing the time and resources required for handling enrollment and claims processing