Real Estate Giant Transforms Operations with qBotica: Cuts Processing Fee and Manual Work
Challenge
The real-estate giant was always looking for automation solution which could address their operational inefficiencies in various business operations.
Manual voucher processing led to frequent data-entry errors, delayed processing and discrepancies in records. These problems not only consumed time but also had resulted difficulties in co-ordination and tracking.
The approval and change processes were not standardised which also led to transparency issues and complex auditing.
Additionally, the community setup process was cluttered with redundant steps and manual efforts affecting the overall customer experience.
A strategic, automation-focused approach was required to overcome these challenges and deliver an improved customer experience
Solution
The real-estate company partnered with qBotica, a Platinum Certified UiPath Partner, leveraged qBotica’s intelligent automation capabilities to streamline their business processes.
Using RPA for the automation of data-entry and record keeping processes to ensure proper documentation led to smooth voucher handling across multiple divisions.
Using UiPath Action Center, the team created interaction forms for all the approvals and changes happening, which lead to increased audit capabilities.
The team reduced the actual execution time by redefining the automation processes powered by UiPath bots.
The team used UiPath Apps in redesigning the community setup process to eliminate redundant steps and employed automation opportunities to improve the customer experience.
RESULTS
· Reduced processing fees significantly.
· Phased out a 5-member manual team via automation.
· Community setup execution time reduced from 11 Hours to just 1 Hour.
· Improved customer experience.