Empathy, Execution, and Agentic AI: Mahesh Vinayagam on qBotica’s Deloitte Fast 500 Milestone
The entry of qBotica into the list of the fastest growing companies by Deloitte Technology Fast 500 program of the North American region 2025 evidences the growing demand towards agentic automation and the power of our mission. The CEO, Mahesh Vinayagam, shares the values that have made qBotica the leader, including empathy-oriented culture to discipline in performance and offers his personal opinion about what AI-driven enterprise change will be like in the future at this special leadership Q&A.
qBotica has been recognized among Deloitte’s 2025 Technology Fast 500. What does this recognition signify for you and your team?
Mahesh: The reality that intentional automation is important is being confirmed. This was even a zero point on the scale of progress, although there was a necessity to demonstrate that AI and automation can be implemented in a sensible manner. Such an award means confidence of our customers and that of our employees.
How would you describe what qBotica does for enterprises today?
Mahesh: We assist businesses to modernize their business processes through agentic automation, artificial intelligence agent-based systems like document intelligence and coordination. In short, we develop systems that can think, make decisions and act in the business processes.
qBotica often uses the term “Agentic AI.” What differentiates that from traditional automation?
Mahesh: In Classical RPA, instructions are affected. Intent is known to agentic AI. Our agents do not operate according to a program, they reason, they improvise and work with human teams to maximize the measurable business gains.
Which industries are seeing the biggest impact from this approach?
Mahesh: The insurance and financial services and the healthcare executives are the two. We have assisted payers in overcoming over 60 percent of claim processes and banks in overcoming up to 90 percent of manual errors. The requirements are universal as the set of all the spheres must be accurate, fast and meet the demands without omitting the human factor.
What do you think drives qBotica’s inclusion in the Fast 500 list?
Mahesh: Focus and values. We have been heavily invested in high value enterprise problem solving, have developed a model of repetition in delivering and have been pioneering in
investing in our people. The result of such a combination provides long-term growth more than any ranking.
How would you describe qBotica’s culture in one line?
Mahesh: Empathy meets execution. We employ individuals who are goal oriented and leave them to be creative in a responsible fashion.
What are customers saying about the results they’ve achieved?
Mahesh: They call it transformative. Western Union’s leadership called our automation solutions “The qBotica team has always displayed a high level of professionalism and the competency to bring real life and practical suggestions. These solutions have significantly transformed how we do business both from externally facing processes to back-office operations.” This is the effect that we are aiming at.
What’s next after this milestone?
Mahesh: No-one knows, fame does not stop there. We are spreading our DoqumentAI platform all over the world and another bet on ethical, agentic automation which is supposed to be applied to all workers of the enterprise.
What advice would you give leaders exploring AI driven automation?
Mahesh: Begin with small, list all the time, and find technologically and socially aware partners. When applied well, then it is not experienced and it just makes business run in a smoother manner.
Where can readers learn more about qBotica’s solutions and success stories?
Mahesh: The case studies and platform knowledge can be found at visit qbotica.com or can actually have a conversation with me on the future of responsible automation on LinkedIn.
