How qBotica Helped A Government Organization Improve Document Accuracy By 99%
Challenge
A State’s Health & Human Services agency manages Supplemental Nutrition Assistance Program (SNAP) and uses the Integrated Eligibility System for new claims and renewals.
There were federal and state mandates that needed all programs to process in certain timeframes which were not being met, resulting in funding cuts, major disruptions to end customers.
The Client wanted qBotica to help automate the system.
Solution
- qBotica implemented unattended bots that monitored applicant requests for SNAP renewals and followed business rules created in collaboration with the Customer.
- These bots also handled complex driver-flow logics and interfaces to approve applicants, when needed. The bot would only bring a human into the loop to support any exceptions.
- The bot had the ability to process 200K+ applications per month.
Key Benefits And Results
99.6 %
Increase – Operational Efficiency
85 %
Reduction in processing time