How A Government Organization Saved $2 Million By Implementing RPA
Challenge
This State’s DMV processes around 50,000 MCP renewals per year. This process is completely paper based and technicians manually key in every single renewal into the DMV systems, for a technician it takes around 20 minutes to process each application.
Furthermore, these applications are handwritten and that creates data quality issues and data errors.
Solution
qBotica implemented a digital solution that enabled customers to use a self-service option with digital forms that would help avoid data quality issues and automate data entry process for DMV systems enabling faster processing.
Below are some of the technologies that were incorporated into the system.
Digital Forms
Validation Bot
MCP Bot
Quickweb Bot
Bank Settlement Process
Key Benefits And Results
90%
Percentage of process automated
4x
Faster processing