How qBotica helped A global top 10 bank reduce processing time by 75% and errors by 90%
Challenge
MUFG receives paper and electronic requests from customers to stop payments on their accounts. The process involves setting up, remove and update Stop payments services to new and existing clients by accessing almost 12 different systems including Mainframes.
Solution
qBotica implemented unattended robotics (15 bots) to entirely automate the process. The bots navigate 12 systems,update fields based on rules, and generate reports on the requests and robot performance.
Results And Benefits
17
Savings/Year
100,000 +
Hours saved in 2 Years