AP INVOICE PROCESS
Challenge
Calvetti Ferguson, a leading accounting and advisory company, faced challenges in their tax filing & account assurance processes. Manual tasks were time-consuming, error-prone, and hindered overall efficiency. The business team wanted to reduce the need to increase FTE to scale up operations on demand by creating virtual assistant for the identified personas.
Solution
- qBotica’s solution helped to put in place a continuous discovery approach to build a Persona based skill discovery using UiPath Task mining and document understanding in Automation hub.
- Created multiple task mining projects to identify automation candidates to add new skills to the virtual assistant for Tax and Assurance associates.
- Presented the Persona’s automation opportunities to the client’s business leadership committee.
ROI
>$2 M
Projected cost and time savings across multiple tax and associate persona’
25%-30%
Projected time reduction in tax & assurance associates work
~10
Persona skill discovered continuous discovery across multiple steams to enhanced customer experience
BENEFITS
- Automation candidates identified in Tax filing and Assurance space across different personas
- Calvetti Ferguson forecasted to achieve 30% faster tax filing in partner segment and 25% reduction in time for Assurance associates.
- $2 M forecasted in Cost savings resulted from reduced manual effort and improved accuracy over the next 3-year period based on the first iteration of task mining exercise.
- IT and business leadership and employees embraced task mining and continuous person skills are actively identified and mined.
PROCESSES AUTOMATED
- TAX Persona: 1065 Partner Tax filing:
- Tax return Preparation process: TAX Workpaper filling from K1& K3 Forms.
- Tax return Preparation process: TAX Software State, General, Basic and partner information filing from PY return documents, PBC and Forms.
- Assurance Persona: Engagement portal setup
- Assurance Process: Downloading the attachment from external vendor site and update the latest client information to the engagement portal.