How qBotica helped A global top 10 bank reduce processing time by 75% and errors by 90%
Challenge
MUFG receives ~500 customer requests per day to make changes to their accounts (e.g., add / modify users). MUFG fulfills requests manually in one group and audits in another. The bank deployed 20-member team to perform fulfillment and then the audits.
Solution
qBotica implemented an unattended robotics solution to validate that requests are completed as requested.
Reduced the team size to 5 members from 20.
Results
$25K
Savings / Year
90%
Accuracy