August 19, 2025

What Is AI-Based Customer Service? AI customer service is an ever-changing world. The initial simple rule-based bots have now evolved into a next generation of autonomous agents enabled with Generative AI (GenAI), Natural Language Processing (NLP) and agentic orchestration. These smart solutions are no longer confined to programmed responses, as they are now capable of […]

Table of Contents Why Generative AI Is a Game Changer for Customer Support Conventional customer care is often expensive, time-consuming, and places significant stress on support departments. The high customer expectations also increase pressure on the branches to provide quick, precise, and customized solutions to the needs of the customers. This is where the generative

Table of Contents Why Sales Teams Are Turning to AI Manual sales work can drain productivity, pulling precious time and energy away from high-impact activities like relationship building and closing deals. The same data will also be entered repeatedly, and leads will be qualified and followed up, costing hours that would be spent developing opportunities

Table of Contents What Is Generative AI- and Why It’s Evolving Business Strategy Generative AI in business operations has shifted the language models from text generation tools to powerful decision-making engines of the enterprise. We already know how to use ai to generate sentences for business. Originally used to predict and generate words only, the

Table of Contents Why is this comparison important in 2025 and beyond? With the growing pace of enterprise adoption of AI in the market, there is a need to recognize the difference between formalizing human-like autonomy called agentic AI and the raw power called generative AI causing the agentic AI vs generative AI comparison. These

Think of Agentic Process Automation (APA) as the next big step beyond the automation you might already know, like Robotic Process Automation (RPA). APA takes advantage of artificial intelligence (AI) in order to generate what it calls smart agents, as opposed to simply repeating the same uninteresting steps. These are agents who have the ability

Table of Contents What Is AI Sales Enablement and Why It Matters AI-driven sales enablement is the next evolution of how modern sales teams operate—blending artificial intelligence, real-time data, and process automation to not only inform but empower revenue teams at every stage of the buyer journey. This is not streaming content or CRM reminders.

Table of Contents Why Generative AI Is Redefining Marketing Traditionally, AI is considered to be an effective and powerful analytical engine which helps enterprises in data interpretation, prediction of trends and performance optimization. However, Generative AI has changed this narrative. AI is no longer limited to insights and dashboards. It can generate content and implement

What Are Enterprise Generative AI Tools? The systems known as enterprise generative ai platform are designed to enable GenAI use that is managed, governed, and at scale. While basic AI tools are intended to be used in single experiments or as casual prompts, enterprise generative ai platform systems are enterprise-grade platforms. Their purpose is to