July 31, 2023

The operations of a contact center are centered on enhancing customer experience and effectively resolving issues to achieve customer satisfaction. As the competition intensifies in the contact center industry, businesses are pressed more than ever to meet the rising customer expectations for more personalized services. However, the increasing workload compounded by stress can affect call […]

Customer experience has always been a critical determinant of a business’s success. However, with the advent of digital technologies and rapidly evolving customer expectations, companies need to innovate consistently and devise new ways to enhance the customer experience. This implies investing in strategies and technologies that can help improve customer interactions. In this regard, generative

Effective workforce management is crucial for the success of a business unit like a contact center, where there is a high degree of interaction between the workforce and customers. The ultimate goal is to efficiently handle customer interactions while maximizing productivity and optimizing costs. With an increase in the trend of automation, particularly intelligent automation,

It came, and it conquered! Generative AI, the new buzzword that has intrigued businesses worldwide, is quickly revolutionizing how companies conduct their business. With its potential impact on a multitude of business functions and work aspects, companies are now exploring how this technology can be leveraged to yield more benefits. Whether a business manufactures products